RECALL DEPARTMENT

Safety Recall Campaigns

Highway and vehicle safety is under the influence of regulatory authorities in the United States with the National Highway Traffic Safety Administration (NHTSA) being responsible for investigating risks and creating traffic safety standards that have been shown to improve road safety. The NHTSA works with auto manufacturers like Chrysler, Dodge, Jeep, and Ram to investigate reports of excessive risk, and when an excessive risk is found with a vehicle, component, equipment, or device, they formulate a large-scale corrective maintenance campaign to fix the problem called a safety recall campaign. A safety recall campaign comes with a few basic rules inherent to all recalls due to them falling under regulatory authority. When it comes to safety recalls, they will always include these features:

• Included vehicles receive a letter in the mail by the manufacturer sent to the last address on file.
• The notification letter includes all of the pertinent details.
• Recall service must be completed at a certified service department (MOPAR certified).
• Recall services are completed at no charge